Me: (seated across from patient with BMI of 48%) So, tell me about your diet. What sort of things do you enjoy eating?
Patient: I don't eat anything really. Water in the morning, sometimes coffee. I have a salad with no dressing for lunch and maybe a carrot for a snack. Dinner is Lean Cuisine, more water. I never eat dessert. I drink water all day.
Me: ( smiling kindly) And tell me about what sort of exercise or activity you like and how often.
Patient: Oh, I walk for an hour every morning and go to the gym 3 days a week.
Me: I am confused here. That is a lot of exercise and not many calories- What do you think is going on with this 18 pound weight gain over the last month?
Patient: I don't know. I do every thing right... I just keep gaining.
Now, we all know that what this patient is saying is not likely true. Some of my colleagues would say that the patient is in denial. They are not aware of what they are eating and they mistake the intention to exercise with actually exercising. To some extent that may be true, but I think that the answer lies in their experience with their providers. I think most of the reasons have to do with what they expect to hear. Maybe they don't want to disappoint us. Maybe they don't want to hear from one more person what they already know. Maybe WE don't make it a safe place for them.
I will share some of the things that ARE working for me and my patients in some future posts, but today-I want to say that the trust and open communication that leads to changes in health behaviors and ,ultimately, outcomes does NOT happen in the 7 minute visit: It happens when I take the time to listen. It happens in the moments between the M.A. knocking on the door to remind me of my busy schedule and the patient understanding I believe they are important enough for me to listen to them.



